Lily Hometel: A Booking and Operations System for Serviced Apartments in Hanoi
A booking website and an operations system for Lily Hometel, a serviced apartment chain in Hanoi. Bunbu developed the system from 2019.
- System development
- Booking website
- Operations management
- Online payment
A booking and operations system for a serviced apartment chain in Hanoi
Lily Hometel is a chain of serviced apartments in Hanoi. Guests rent by the night, the week or the month. Most guests are foreigners who come for work or travel.
Guests book through Airbnb, Booking.com, Agoda, Expedia, the company's own website and its sales staff. Each booking brings several jobs, such as check-in, cleaning, payment collection and check-out. In 2019, Lily Hometel asked Bunbu to build one system to manage all of this in one place.
The system has two parts. On the lilyhome.com.vn website, guests find an apartment, book it, pay online and add tours or airport pickups. The management side collects bookings from every channel, creates the jobs automatically and assigns them to each team: customer service, cleaning, maintenance and drivers.
Development started in 2019, and Lily Hometel still uses the system every day. It has handled more than 14,000 bookings, nearly 10,000 guests and more than 100,000 staff jobs.
- Client
- Asia Asset Management and Investment JSC (Lily Hometel)
- Industry
- Serviced apartment rental
- Website
- lilyhome.com.vn
- Engagement
- May 2019 to 2021
- Technology
- Ruby on Rails, MySQL, Redis, Sidekiq, Firebase, AWS